Reference

Your Rights and Our Legal Commitments

m303 slot operates under a defined legal framework that shapes how your account, data and transactions are handled — availability depends on local law and where local law…

Jurisdiction-aware access policyDANA, OVO, GoPay & QRIS coveredData retention rules disclosedAccount security obligationsContact path for legal requests
m303 slot Your Rights and Our Legal Commitments
KONTAK & BANTUAN HUKUM

Reach Us for Any Legal or Policy Query

If a clause in our terms raises a question, or you need to submit a formal request regarding your account data, our support team is reachable around the clock.

Live Chat Support Access live chat directly from your account dashboard, 24 hours a day, 7 days a week. Our agents handle policy questions, account-access disputes and data-request acknowledgements in real time.
Email for Legal Requests Send documented legal correspondence, formal data-deletion requests or policy objections to our dedicated legal email. We commit to a written response within 48 hours on business days.
WhatsApp Line Our WhatsApp channel is open for policy clarifications and account-status queries. Agents confirm receipt immediately and escalate to the legal team when a formal response is needed.
KEAMANAN & TATA KELOLA DATA

How We Protect Your Account and Data

From the moment you open an account and link a payment method such as OVO or GoPay, we apply technical and procedural safeguards across every layer of your data.

Data Encryption in Transit

Every connection between your device and our servers uses TLS 1.2 or higher. This applies to account login, DANA and QRIS deposit flows, and any page where personal data is transmitted or displayed.

Cookie Policy and Consent

We set functional, analytical and preference cookies. You can review and adjust cookie consent from the footer settings link at any time without losing your session or account data.

Account Security Steps

Two-step verification is available under Account Settings. We also send an automated alert to your registered email whenever a new device or IP address logs into your account for the first time.

Data Retention Schedule

Transaction records — including OVO and GoPay deposit confirmations — are retained for five years in line with financial-record obligations. Account profile data is held for two years after account closure unless a legal hold applies.

Who Handles Your Data

Your personal data is processed by our core operations team and, where required, by payment processors such as DANA and QRIS gateway providers. We do not sell data to third-party marketers.

Requesting Changes or Deletion

You can request a data export, correction or deletion by emailing our legal address or submitting a request via live chat. We confirm receipt within 24 hours and complete the action within 30 days.

Legal Policy Questions You Actually Ask

These are the questions our Indonesia account holders send most often about our terms, data practices and legal rights. Each answer reflects the actual policy we apply — not a generic response. If your question is not covered here, reach us via live chat or the legal email channel.

Access to our platform depends on local law and where local law permits. We encourage you to confirm that your use complies with applicable rules in your region before opening an account or making a deposit via DANA or OVO.

We collect your name, email address, date of birth and payment identifiers such as your linked DANA or GoPay wallet reference. This data is used to verify your identity, process withdrawals and maintain account security.

Transaction records — including QRIS scan receipts and OVO deposit confirmations — are kept for five years. Account profile information is retained for two years after you close the account, unless a legal or regulatory hold requires longer retention.

Yes. Submit a data-export or deletion request through live chat or our legal email. We acknowledge receipt within 24 hours and carry out the action within 30 calendar days, subject to any mandatory retention obligations we must honour.

We send a notice to your registered email at least seven days before any material change takes effect. Continuing to use your account after that period means you accept the updated terms. Minor wording corrections are published without a waiting period.

Send your objection in writing to our legal email channel. Our legal team responds within 48 hours on business days. You can also open a live-chat session and ask to escalate to the legal-review queue if the matter is urgent.

We share data only with payment processors — such as DANA, GoPay and QRIS gateway providers — needed to complete your transactions, and with regulatory bodies where we are legally required to do so. We do not sell your data to advertisers or data brokers.